Responsibility:
Customer-Trailer OE , Axle Manufacturers, Fleets
Application Engineering-coordinate, implementing installation process and Sign Off
Technical Service-Technical training, New product introduction, Documentation
Guiding Application Engineering projects to ensure specifications & Standardsare maintained
Product introduction and training
Project support (Bill of Material, Drawings and Specifications)
Systems training, diagnosis & trouble shooting
Provide support for prototype building & testing
Offering technical service to customer's production line, handling of 0km claims & Escalations
Field claim handling
Technical support to Sales team
Product documentation and translation maintenance
Maintain close contact to Product Development Teams to ensure his personal skills development, regular updating his technical & product knowledge
Support Sales team with monthly sales FC, Quotation & Negotiation as needed
Qualify technical related matters, supporting internal Sales Desk/Support with incoming orders.

EXPERIENCE:
Technical background in Application Engineering, Product Development is a plus
Sales & Marketing experience in the commercial vehicle industry
Key Account Management
ROFILE:
Technical education (Mechanical Engineering Degree or other technical trade relatedstudies)
Responsible and able to work independently
Target orientated
Prioritizes the customer's needs before others, ensure customer's satisfaction at Premier Customer Service level
High Mechanical aptitude
Able to communicate with the customers at different levels of the industry, i.e. workshop, floor shop, production line, Engineering and Manager level
Problem solver and able to work hands on
Able to communicate in English, Chinese Mandarin, and Cantonese is a plus
Enjoy business travel and respectful of different cultures